Last Updated: 9 April 2024
Thank you for shopping at Sue’s Official (referred to as “Sue’s,” “we,” “us,” or “our”). We strive to provide high-quality women’s wear for our customers. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 7 days of receiving your order.
- Provide your order number and details about the item you wish to return.
- Our customer support team will provide you with instructions on how to return the item.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
4. Conditions for Refunds
- Refunds are issued for the cost of the returned item(s) minus any shipping fees, if applicable.
- Any items that are damaged, soiled, altered, or not in their original condition may not be eligible for a refund.
5. Exchanges
Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
6. Return Shipping
Customers are responsible for the cost of return shipping applicable on exchanges as well. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s). We are not responsible for items lost or damaged during the return shipping process.
7. Contact Us
If you have any questions about our refunds and returns policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with your shopping experience.
Effective Date
This Refunds and Returns Policy is effective as of 9 April 2024.